Return Policy

Updated : 16th September 2020

Your satisfaction is very important to us.  We are working very hard and trying everything we can to make sure you are satisfied with your shopping experience at PetLineNYC.com.  We hope you will keep coming back and tell all your pet-loving friends about us.

Returning Purchases

If for some reason we have let you down or things did not go as planned, we’re more than happy to help and set you up with a return for your item(s) or order.  There are a few restrictions on returns though;

  1. No returns on products under $10.00 unless you’d like to ship the item back to us with a shipping carrier of your choice at your expense.
  2. No returns on opened product (please make your purchase selections carefully). This includes opened cases of canned food – we cannot take back less than a full case
  3. Returns will be subject to a return shipping fee, depending on the retail price of the item(s) being returned. The return shipping fee will be deducted from the total credit/refund amount for the item(s) returned, subject to the following tier;
    • $10.00 – $49.99, return shipping fee of $5.95
    • $50 – $99.99, return shipping fee of $10.95
    • $100.00+, return shipping fee of $ 14.95

In order to initiate a return, please e-mail us at sales@petlinenyc.com or give us a call at 1-800-882-3840 for instructions and a return shipping label.

Other Information
  • We are only able to accept returns for an order within 30 days of your order’s ship date. We cannot guarantee that we will be able to accept any returns or exchange beyond that time frame.  Any refused package will be subject to the aforementioned return shipping fee tier.

If you have any questions about how our services work or regarding our return policy, please contact us.

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