Privacy Policy

Updated :  16th September 2020

Your privacy in your dealings with us is important.  As the Internet offers the ability to collect certain types of information, we want you to understand what information we gather, how we use it, and how to correct or change it.

Collection of Information
  1. We gather various information about customers and users of, this Website and Affiliated Websites
  2. This information includes;
    • Personal information, provided through voluntary registration or use of the Website (such as your first name and last names, physical address, information regarding your pets, and e-mail address)
    • Personal information, provided to us by you for any purchase through the Website (such as credit card number, expiration date and authentication codes or related information)
    • Personal information, provided to us by you through any other method (including without limitation correspondence and discussions)
  3. Failure to provide necessary personal information when requested may result in certain functions of the Website and Affiliated Websites not being available to you
Use of Information
  1. If you participate in an online activity on the Website or Affiliated Websites, your personal information will only be used for the purposes of that online activity, unless you otherwise provide us with your consent
  2. Any personal information you provide may be used for the following purposes;
    • To send you periodic emails that you have subscribed to through your nominated email address
    • To obtain feedback on a Product you have ordered
    • To contact you as part of the transaction process when placing a Product Order
    • Verification of your identity as a Member of the Website if you need help with a forgotten password or you are having login problems with one of our website services
    • To monitor, develop and improve the Website and ensure that content of the Website is presented in the most effective manner for the user
    • To keep the Website relevant and of interest to users
    • To investigate any complaints relating to the misuse of the Website or where the functionality is available to a user who is a Member
    • Responding to any queries and/or comments you have sent to us
    • Unless you select otherwise, to promote to you Product from the Website and Affiliated Websites
    • Where you become a Member, to pre-populate certain information in various forms that may need to be completed when you transact with us using the Website and Affiliated Websites, and
    • Such other use that you authorize
  3. You will have the option to choose not to receive certain types of email communications from us. Any emails we send will also always contain a link at the bottom enabling you to be removed from our general mailing list or where the user is a Member you can unsubscribe via your account page.  If you elect not to receive emails or ask to be removed from a mailing list, we may still send you emails where it is necessary to provide you with details of any purchases you have made, changes to our services, or the way the membership or website is to operate
  4. When making an order we also request credit card or other payment account information which are maintained in encrypted form on secure servers. We do not share this information with any third party except for those companies responsible for processing credit card transactions for us.
Disclosure of Information

We will only share personal information with other companies or individuals in the following limited circumstances;

  1. To provide the third party logistics provider with contact and delivery address details for the purpose of delivering your consignment to your chosen address and processing payment
  2. Where we have your consent, opting-in to receive communications from third party merchants
  3. In our absolute discretion, any information we are required to disclose to satisfy any applicable law, regulation, legal process, or government request
  4. To the relevant authorities, any internet search provider that you use to access the Website, and/or the applicable intellectual property rights holders (or their representatives) if we consider you are infringing the intellectual property rights of any person
Cookies and Tracking
  1. We may use a cookie file containing information that can identify the devices you are working from. The cookie file is anonymous as it only gives us details of your IP address, PC platform (e.g. Windows or Mac), browser (e.g. Internet Explorer, Safari, or other plus the version of Browser).  We may use the information generated by “cookies” to;
    • Track traffic patterns to and from the Website including information like the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages (pages you came from or go to)
    • Ensure advertising is being shown to the most appropriate person and limit the frequency of display for certain ad format
    • Enable you to enter our Website and use certain services as a Member without having to log on each time and to visit Member-restricted areas of the Website
  2. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Website or any Affiliated Websites, but you may need them for customizable areas that we may develop in the future.  If you cookies are turned off, we will not have any control over the frequency of display of certain ad formats.  This could affect your experience of the Website or any Affiliated Websites

As no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through the Website or any Affiliated Websites.  These activities are conducted at your own risk

Changes to Policy

We reserve the right to change this policy at any time, we will notify users of the existence of a revised policy by updating the “last updated” notice beside the link to this policy.  By continuing to use the Website and Affiliated Websites, you agree to be bound by the amended policy.  You should check from time to time to see if the policy has changed

If you have any questions about how our services work or regarding our privacy policy, please contact us.


Stay in touch and be the first to know about new products, special offers and more!